SuMisura Suiting


FAQ


How to place order on website?

Follow the following steps to place order on our website.

  1. Open the product in new Tab.
  2. Select the product size you require and hit the button “Add to Cart”.
  3. Click continue shopping if you wish to add more products in the same order.
  4. Proceed to check out when your shopping is complete.
  5. Click on the “check out” button and fill in your information.
  6. Provide billing & shipping information.
  7. Pay through cash on delivery payment method.
  8. Finally click on the “Place order now” button.
  9. You have successfully booked order and will receive confirmation email.

What are the available Payment methods?

Andre Emilio currently offers cash on delivery payment

How to track my order?

As you place the order, customer is notified with a tracking code that is dedicated to the unique customer and the buyer is informed about the courier service through which your order is being shipped. Whenever you want to check the status of your order just visit the website of the courier service and put your tracking code to check your order status.

What is the difference between Andre Emilio account or Guest User

Website Account User: Our server saves all the required information of website account holder except the financial information,so they have no need to put their information repeatedly. Just visit the site, place order and your order is shipped with only few clicks without putting information again.

Guest User: Any person who wants to shop with us can use our website as a guest. You have to put your information each time you visit and our website will observe you as a new customer every time.

How I can cancel my order?

If you have processed order with wrong size mistakenly or you are unsure about the product quantity ordered or there is any other discrepancy, you can cancel the order by calling at +92-300-0800742 or you can also email us at cs@andreemillio.com before the order dispatch.

How you deliver products as gift?

Customers can place order online and we will deliver the products at the provided address of their dear ones in gift-wrapping . We can also attach  appropriated cards of different events if customer requires.

How much time does an order take to reach its destination?

We take 3 to 4 working days within country. For international delivery we require 10 to 12 working days.

How I can replace/exchange my online order?

There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.

  • You have 7 days to return an item from the date you received it.
  • Please ensure that the item you are returning is repackaged with all elements.
  • For more information, read our exchange policy information.

What happens if i receive damaged product

In such rare case, you will only need to call our help line +92 92 300 0800742 . If the packaging of the product is crushed, then inform the courier personnel and do not sign on the receiving until your satisfaction. In second scenario if the damaged product is packed from factory then we will take exchange of the damaged product and will deliver you a new one only on your one call at +92 300 0800742.

What happens to the order if the person is not available at the delivery address

If the person is not available at the given address, then the deliveryman visits the place 3 times in 4 to 5 days for order delivery and if the order remains undelivered then it is returned back to the company. After that new order should be placed

Is my personal information protected

All the information back and forth from the website is encrypted so snoopers could never access your personal information. Your information provided on website is totally secure and we only use it for order delivery, order payment or any further communication.

How to recover Andre Emilio website account

You can retrieve the password simply by clicking on the forget password option under the create account tab. This portal will send a password recovery mail to the registered Email id from where you can recover your account.

How I can subscribe newsletter?

Subscribe to our newsletter if you want to remain updated with our latest offers and promotions. At the bottom  right of our home page there is a block mentioned, “Be the first to know” just put your email id there and you will be notified with a prompt message that you are successfully subscribed to our newsletter.

What are your shipping charges for worldwide delivery

Shipping charges will be 200 or above it and calculated by weight of the order. Feel free to contact us at +92 300 0800742.

Leave a Reply

Your email address will not be published. Required fields are marked *

Post comment