Shipping and Delivery
How, when, and where we ship our products plus how to redirect an order.
How much will I be charged in duties and taxes for my order?
- If your order is shipping outside of Canada, the United States, or Australia you are responsible for paying all duties and taxes incurred, and for providing your country’s customs agency with any required paperwork. Andre Emilio is unable to assist you with the process. We can, however, provide you with any receipts that may be required to help get your order through customs.
Why doesn’t Andre Emilio ship to my country?
- We are unable to ship to some countries and territories due to high duties and taxes. Payment of all duties and taxes outside of Canada, USA, and Australia are the responsibility of the customer. Remake orders may also be subject to duties and taxes in your country. Customers frequently find the duties and taxes too high and are unwilling to pay the fee. If a customer refuses to pay the owing duties and taxes, we are unable to refund them due to the nature of made to measure garments.
Does Andre Emilio offer global shipping?
- We ship all over the world via DHL.* For shipments outside of the US, Canada, and Australia, all related taxes and duties are not covered.
- We do not ship to: Austria, Argentina, Belgium, Chile, Cuba, Faroe Islands, India, Iran, Russia, Republic of Korea, Democratic People’s Republic of Korea, Lithuania, Mexico, Philippines, Portugal, Puerto Rico, Uganda, and Uruguay.
How do I change my shipping address?
- Connect with us on live chat through the website and we will update your shipping address for you.*
Will I have to pay taxes on my order?
- Depending on what country your order ships to, you may be required to pay additional taxes based on the taxation requirements of the destination.
Where is your head office located?
- Head office is Located: 2595 S Hoover St. Los Angeles, CA. 90007
How much is shipping?
- We are pleased to offer free shipping on all orders.
Can I expedite my delivery?
- Our delivery method with DHL is the fastest available*. We aim to ship your order from our production facility in approximately 4-6 weeks. It will then be delivered to you 7-10 business days from the date it was marked as shipped. Please allow for extra shipping time if your order is shipping to a remote location.
Why do you need my phone number for delivery?
- We require your phone number so that DHL can contact you during delivery, should any issues arise. DHL offers their On-Demand Delivery (ODD) through SMS messaging, allowing you to make any last-minute changes to your delivery, if required. SMS messages will only be sent if your mobile phone number is provided.
